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Returns

Returns
If you are dissatisfied with your purchase or have changed your mind, then send the item back together with the completed return form. You can return your order within 14 days of receipt. Items must be returned new, unused and unworn with all original tags and labels attached (you may, of course, try on the article). Damaged or soiled articles are not accepted. Items that were not purchased on our website can not be exchanged or refunded.

Complaints
If you have received an order from Summum Woman that is damaged or has a quality issue, please contact the customer service.
E-mail: customercare@summumwoman.com /
T: +31 20 26 22 825 (during office hours)
You can not claim warranty where there is normal wear and tear, damage by intent or negligence, or damage caused by lack of proper observance of the handling and/or washing instructions.

Sending returns
To return an item, simply post the article back to us in its original packaging using the preprinted return label. Always enclose the completed return form with your package so that we can process your return item as quickly as possible.
You can deposit the package at a post office. For a PostNL post office or delivery point in your area, click here. www.postnl.nl
Postage is not required. Remember to keep the post office receipt in a safe place as this is your proof of postage. This can be used to trace your package if there is a delay. We confirm by e-mail as soon as we receive your returned order.

If you can not find the preprinted return label with your order, then please use the freepost address below for your return package.
Always include the completed return form so that we can process your return item as quickly as possible.

Summum Woman
Freepost 91051
1000 XA AMSTERDAM

Costs of returns
There are costs associated with returning an item. For postage within the Netherlands you will pay €1.95. For postage from abroad you will pay €5.95 (EU1), €11.95 (EU2) and €25.95 (EU3).
These costs are subtracted automatically from your refund amount. For a list of EU1, EU2 and EU3 countries, click here.

Refund
We make a full refund to you as soon as possible and within 30 days after we receive your returned item . We make the refund by the following means:

·       Ideal: the amount is repaid to your account
·       Credit card: the amount is repaid to your credit card
·       Acceptgiro: the amount is repaid to your account

Questions?
Do you have further questions? Our customer service will be happy to help. Contact us by e-mail or telephone: customercare@summumwoman.com / T: +31 20 26 22 825 (during office hours).

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